Shipping policy

Shipping Policy

Thank you for shopping with Wall Art Mall.

Order Processing Time
Most orders are processed within 1-3 business days after payment is confirmed. Customized or made-to-order items may require additional preparation time. If extra time is needed, we will contact you by email.

Shipping Time
Estimated delivery time is usually 7-12 business days after the order has been shipped. Delivery times may vary depending on the destination country, customs clearance, local carrier handling, and peak seasons.

Shipping Carriers
We work with trusted shipping carriers such as FedEx, DHL, UPS, or other reliable logistics partners depending on the destination.

Tracking Information
Once your order has been shipped, you will receive a tracking number by email. Please allow 24-48 hours for tracking information to update.

Customs, Duties, and Taxes
Import duties, taxes, or customs fees, if applicable, are determined by your local customs authority and are not included at checkout. Customers are responsible for any customs fees required by their country or region.

Damaged or Lost Packages
If your item arrives damaged, please contact us within 48 hours of delivery at xmylm@foxmail.com with your order number and clear photos of the package and damaged item. We will help arrange a replacement, repair solution, or refund according to the situation.

Incorrect Shipping Information
Please make sure your shipping address is correct before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Contact Us
If you have any questions about shipping, please contact us at xmylm@foxmail.com.