Returns & Damage Support

We want you to feel confident when purchasing wall art and home decor from Wall Art Mall.

30-Day Return Window

We accept return requests within 30 days after delivery. To be eligible, an item must be unused, in its original condition, and in the original packaging.

How to Request a Return

Email xmylm@foxmail.com with your order number and reason for return before sending anything back. We will confirm the approved return process and return instructions.

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery. If it arrives damaged, defective, or incorrect, contact us within 48 hours with clear photos of the item, packaging, and shipping label. After review, we may provide a replacement, repair solution, or refund when applicable.

Customized or Made-to-Order Items

Customized or made-to-order products cannot be returned unless they arrive damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Use a trackable shipping service for approved returns.

Refunds

After we receive and inspect an approved return, we will notify you by email. If approved, the refund is issued to the original payment method. Your bank or payment provider may require additional processing time.

Non-Returnable Items

We do not accept used items, items damaged by the customer, customized items without a quality issue, or products returned without prior approval.

Order Cancellations

Contact us as soon as possible to request a cancellation. Orders that have already shipped or entered customization may not be eligible for cancellation.